The ARCO Consumer Code was first launched in 2015 and revised in 2017 to provide a benchmark for good practice within the Retirement Community sector.
The Code applies to Retirement Communities in the UK that are registered with ARCO by full members (also known as Approved Operators) as well as provisional and prospective members.
The introduction of the Code in 2015 marked the culmination of two years of work to agree a common set of high standards for the sector, which go above and beyond statutory duties.
The revised version in 2017 builds on the experience of 129 assessments undertaken over those two years and a variety of external developments, including the Law Commission’s final report on event fees.
For more information about ARCO and the Consumer Code visit ARCO Consumer Code